Serfel’s Terms And Conditions

By accessing, you agree on the terms we are provided, all applicable laws and regulations, and acknowledge that you are responsible for compliance with any applicable local laws. IF YOU DO NOT AGREE FOR ANY OF THESE TERMS, YOU MAY NOT USE OR ACCESS THIS SITE. All materials on this website are protected by applicable copyright and trademark protection law.


Intellectual Property


We grant you personal authority that is non-transferable, assignable, and revocable to use the software we make it available for you as a part of the Website as a purpose of enabling you to use and enjoy the benefits of our services. As it is established by Serfel and in the manner permitted by the Terms and Conditions.


Commercial use or use on behalf of third parties is prohibited, unless we are giving permission expressly to write in advance. Any breach of these Terms and Conditions will consequent to the immediate termination for the granted license under the condition of this paragraph without notifiying you, and without prejudice to any other rights.


All copyrights, trademarks, trade names, trade dress, designs and “features” of the Website, any other form of intellectual property, materials, other rights associated with the Website, including software, HTML and other code used in the Website, page titles or images text, illustrations, formats, logos, designs, icons, images, software, music tracks, downloads, or videos (Indeed, the “Intellectual Property”), is — and will remain at all times — the property and original title of Serfel and/or it is the property of to their respective owner. As they are also protected by Saudi Arabia and international trademark and copyright laws.


The Intellectual Property and all other material displayed on our Website may be accessed, viewed, downloaded and printed for personal, non-commercial use only as expressly authorized by Serfel and/or its third party licensors.


but (i) not making any changing or editing on the provided intellectual property in any way,


and (ii) not offer or make available the intellectual property to any third party as a form of commerce. You will not acquire any copyright, trademark or other proprietary right whatsoever in connection with the intellectual property. No license, right or interest in any materials or software shall vest in you as an effect of your use of this website or your access to, viewing, downloading or printing of the intellectual property.


You may not copy (except as it is set above), publish, broadcast, distribute, display, modify, create derivative works from, sell, engage in any sale or otherwise exploit any of the intellectual property materials or from our Website; either in whole or in part. Intellectual property may only be used as a shopping resource. It is not allowed to use any of the intellectual property such as copying, modifying, distributing, broadcasting, republishing, displaying or performing it.


Serfel is the exclusive and only owner or has a licensee on the intellectual property (as applicable), and is it the exclusive licensed for the domain name


Serfel may provide content owned by third parties (“Third Party Content”) or links to third party websites (“Third Party Websites”) as a service to those interested in this information. Serfel does not monitor, endorse or have any control over any third-party content or websites. The inclusion of links to third-party content or third-party websites does not imply any association or relationship between Serfel and the relevant third parties.


Servil does not warrant or represent the accuracy or completeness of any third party content or any third party websites and does not endorse their accuracy or completeness. Servil is not responsible for updating or reviewing third party content or third party websites. Your use of third party content or websites is at your own risk. Third-Party Content, including comments from users of Third-Party Content that come to Serfel, does not necessarily reflect Serfel’s own views.


In light of the foregoing, Servil will not be liable for any reason whatsoever for third party content and/or third party websites, including but not limited to the provision of external sources, content, commercial advertisements, products or services, or any information or other data that are available on the website or from external sources.




Please review our Privacy Policy for details about our practices regarding personal information.


Terms of sale




The purchase of products through the Website is exclusively for parties who can legally makes contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.


In order to make purchases on the website, you must provide your personal data, including your real name and surname, valid mobile phone number, valid email address, payment details, valid billing address and other requested information as scheduled. You should assign and guarantee that the payment details you provide are valid, complete and correct, and you confirm that you are the person referred to in the billing information provided.


The website is only available to persons who meet Serfel requirements for eligibility and electronic payment, those who hold a valid credit card issued by acceptable bank for Serfel, and those who give us the permission to charge their credit cards for the total price value of the Products they purchase, including any taxes or delivery charges, if any. Products purchased are for personal use or as a gift only and may not be resold or used for commercial purposes or for any other commercial gain. Serfel have the right to put limits on multiple quantities of an item, which are shipped to one particular customer or address.


When you order a Product(s), you expressly authorize Serfel to verify your credit card and to transfer, send or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity and verify validity of your credit card and for initial authorization to use the card and/or authorization of individual purchases, as we can see it is necessary.


You agree that we may use the personal information you provide for the purpose of performing necessary anti-fraud checks, and that such personal information may be disclosed to a credit reference or anti-fraud agency, which may keep a record of that information.


Please go back to our Privacy Policy for information regarding how we use your data.


Products orders


The products available on the website, including any samples or gifts with purchases that Serfel may offer to you, are for personal use or gifts only. You may not sell or resell any Products you purchase or otherwise obtain from Serfel.


There may be a slight difference in the design of the outer shape of the “package – carton” of the product received by the customer and its display image on the Serfel website, due to the issuance of a newer design for the package or the external carton of the product by the manufacturer. This does not mean the difference in the content of the product and Serfel guarantees that, and it always strives to update and renew product display images periodically.


Products offered for sale on the website are subject to acceptance and availability. If, for any reason, after placing an order for a product(s) that we are unable to supply a particular product, we will inform you as soon as possible and cancel your order in full.


All orders will be accepted. We have the right to refuse or cancel an order for any reason, including inaccuracies or errors in product or pricing information, or because we are unable to obtain authorization to charge the price, because there are delivery restrictions that apply to a particular piece, or because the part you ordered does not meet our quality control standards and is being recalled. Or because you do not meet the eligibility criteria set out in the Terms and Conditions or because of any other issue we discover.

Servil will keep a record of your transactions for a minimum of ten years and will keep that record for a reasonable period.


Once your order has been placed, you will receive an email with your order details. This email is not an acceptance of your request, but rather a confirmation that we have received your request.


One of our agents will contact you to confirm your order and in case our agent is unable to reach you on the number you provided when registering, you will receive an email asking you to respond to confirm your order. Even in the absence of confirmation, the initial request will also be processed.


If the order is not cancelled, acceptance of your order will be complete when we have filled it out. At this point you will receive a second email to confirm that your application has been accepted and sent. Accordingly, the sales contract is concluded in the Kingdom of Saudi Arabia at the moment of approval, and the language of the contract will be Arabic. Neither the authority of the third-party payment processor we use nor the delivery company we suggest to accept an order on behalf of Serfel.


We may refuse to process a transaction for any reason and may refuse to transmit to anyone at any time in our sole and absolute discretion. We will not be liable to you or any third party for any product, including any samples or gifts with purchases, that we withdraw from the website, whether the product is sold or not. We are not responsible for our deletion, testing, auditing or editing for any materials or content on the website, for our refusal to process a transaction, or for invalidating or suspending any transaction after processing has begun.


We make every effort to ensure that all details on the website are accurate, however from time to time we may discover an error in the pricing of products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible. We will not be obligated to accept or fulfill an order for a product that was advertised at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is on its way to you. In case you order a product with the wrong price, we will send you an email or call you to inform you that we have not accepted your order and/or that your order has been cancelled. If you have already paid for the product(s), we will refund the full amount as soon as we can. In case the products are returned on their way to you, we will process the refund to you as soon as we receive the products.


By confirming your purchase at the end of processing the order, you agree to accept and pay the full amount of the product(s) as set out in your order, including any delivery charges applicable to such order.


Prices and payment policy


Prices include the applicable VAT on the day of ordering. Any change in the applicable VAT rate will be automatically reflected in the price of the products that Serfel offers for sale on its website.


value added tax


Prices include the applicable VAT on the day your have ordered. Any change in the applicable VAT rate will be automatically reflected in the price of the products that is sold by Serfel through its website.


Tax number:


All forms of credit card payments are subject to data validation and authorization processes by the card issuer. If the credit card issuer refuses to authorize the payment, we will not be responsible for any delay or non-delivery. We will cancel your order and may contact you to choose an alternative method of payment.


The data on the credit card used for payment must match the exact credit card holder information that is registered with the card issuer. Payment will be approved and placed on hold when placing your order and the amount will be deducted from your account when Serfel has finished sending your order. You also confirm that the credit card you have used is yours or that you have been specifically authorized by the credit card owner to use it.


No credit card data will be saved , sold to, displayed on or rented to any third parties except in connection with our online payment gateway service provider.




Serfel delivers products within the Kingdom of Saudi Arabia, and at our expectation, your order is expected to arrive within two (2) to seven (7) business days starting from the day your order is confirmed by email depending on your region.


Delivery charges, if any, will be added to the order price and will be shown in your local currency separately on the order form during the payment check and review process.


If no one is available to collect your order, you will have the option of arranging an alternate delivery date or obtaining additional information about receiving your order from the delivery company. If you are unable to receive your order in the second delivery attempt, you may have to pay an additional delivery fee for any attempt other delivery.


Orders will be delivered from Saturday to Thursday, except Friday and official holidays.


Customs fees for international shipments


The total shown in the order is the amount of products. Any additional amounts collected by customs after shipment are not affiliated with Serfel. You can view the Aramex shipping charges:




Customs: The stamp is 1 KD + 2 KD for customs clearance fee + IATA fee* 

+ customs declaration 5% of the total value of the shipment.


*IATA Fee: Depends on weight and source, and there is no value-added tax.




If the invoice value is 991.72 AED and above, it is subjected to customs duties and VAT.


There is an applicable VAT between 100 AED and 999 AED.




Above 301.68 BHD as the total invoice value, it will be 5% customs + 5% VAT.




Above 299.15 OMR, the value of shipments will be 5% on the total invoice value + 3.47 OMR on customs clearance fees for each shipment. No taxes.


In case that customs amounts are calculated on the shipment, you can contact Aramex company 920027447 for any inquiries or clarification.


Cancellation, Return and Exchange Policy


At Serfel, our mission is to ensure that our customers are satisfied with their purchases. For your safety, Serfel does not allow the return or exchange of its products, but with the exception of damaged products that arrive to you.




We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply contact out customer service at [email protected] to cancel your order, and we will do our best to cancel it unless your order has not already been fulfilled.


If this happens, we will treat the cancellation as a return. In all cases, you can always contact our customer service, they will be happy to assist you.


Offers and Discount Coupon:


You can take advantage of the Visa discount, the Apple Pay discount as an additional discount with the discount coupon, offers and discounted products.


Other discounts such as: discount coupon, Qitaf Al Tamayuz discount on offers and discounted products.


When using the reward of earning Qitaf points, it is not possible to take advantage of the visa discount, the Apple Pay discount, or the coupon discount.


wallet balance


– It is a sum of money belonging to the customer that he can fully utilize in his purchases.


– In case of the arrival of a damaged product or a deficiency in the order products, the customer will be compensated with an amount of money in the wallet at the value of the damage caused after communicating with customer service.


– You can get credit through gifts, or credit from Serfel offers.


– The balance of compensation and gifts is not limited to a specific period, while the balance of Serfel offers is for a specific period according to the duration of the existing offer.


– Upon completion of the order by the customer, the entire amount in the wallet is deducted immediately with any order, and then the remaining amount is paid by the customer by one of the available payment methods (Visa, Apple Pay, cash on delivery or Tamara).


We have the right to modify these terms and conditions at any time without notifying you. Any modifications to these terms and conditions will be effective once they are posted on our website. Your continuing use of the website (or any of our other websites) after such a change constitutes, means you agree to be bound by the revised Terms and Conditions. Please read and review the terms and conditions again and again. If you do not agree to any change in the terms and conditions, you must immediately stop using the website.


These Terms and Conditions constitute the entire legal agreement between you and Serfel, and maage your use of the website and all services and products available on it. It is completely supersede any prior agreements between you and Serfel with respect to the same purpose.


You acknowledge and agree that the form and nature of the services may change from time to time without prior for notifying you, and Serfel may stop providing the services (or any features included in them) to you or users.


You understand that Serfel grants the operators of public search engines permission to use spiders to copy material from the site for the sole purpose of creating publicly available search indicators that include the material, and Serfel reserves the right to revoke these exceptions, either generally or in specific cases.


You understand that you are responsible for ( and that Serfel is not liable to you or any third party ) for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage that Serfel may suffer) of any such breach.

Serfel’s failure to exercise or enforce, or delay in exercising or enforcing, any legal right or remedy shall not be construed as a formal waiver of Serfel’s rights.

You and Serfel are independent contractors, and these Terms and Conditions, including but not limited to the submission, transmission, broadcast or distribution of Your Content, whether in whole or in part. You do not constitute a partnership, joint venture, business, franchise or agency relationship between you and Serfel. Neither party will have the power to bind or impose obligations on the other party without the other party’s prior written consent. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any capacity other than as expressly set forth in the Terms and Conditions. Neither party (or any of its agents) may declare that it represents the other party or is authorized to act as its representative or consider itself as a representative of it, nor may any party impose any responsibility or obligation on the other party on its behalf or in its name, unless specifically stated so in these terms and conditions.

If any provision of these Terms and Conditions is held to be illegal or unenforceable, the other Terms and Conditions shall not be affected and shall remain in full force and effect.

These terms and conditions are available in both English and Arabic. In the case of any conflict between the English text and the Arabic text, the Arabic text shall prevail.

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising from the enforcement of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

Your Rights


Personal account information


The customer has the right to delete or suspend his account with Serfel at any time.


The customer can delete his account with Serfel in case that there is no shared data between Serfel and the customer, such as the presence of previous orders. In case of joint data, the customer can stop his account with Serfel.


This is done by contacting us via e-mail [email protected]


If you have any questions about the Terms and Conditions or any aspect of your order, please contact us at: [email protected]