Serfel’s Privacy

This privacy policy describes all types of personal information we collect about our customers, how we use the information, with whom we share it, the choices available to our customers regarding our use of the information, the measures we take to protect the information, and how our customers communicate with us about our actions.

Providing us your personal information means you accept the Privacy Policy and agree that you grant us the permission to collect, use and disclose the personal information in accordance with our Privacy Policy. 

Note: You are not obligated to provide any information we ask you to provide, however, if you do not provide the information we request from you, we may not be able to provide you any goods or services based on the collection of this information.

Please exit the Website if you do not accept the Privacy Policy or if you are visiting the Website from a country or territory where using the Website is prohibited.


Each time you visit the Serfel website, we are sending your information from your browser to Serfel’s server log files, where it is saved, including the details of the visit. For example, the time and date you visit the site, the pages you viewed, your IP address, the e-mail address that directed you to the Serfel website, and the type of browser and device operating system used.

When you visit one of our site pages that contains a social extension, your browser will create a direct link with the social extension servers such as (Google and Facebook), where it works to transfer the content of the extensions directly to your browser which in turn works to include this information on the site. This grants us the access to receive the information that is related to the selected page of our website. For this reason, the data of your visit to the Serfel website is transferred, and it certainly does not include your personal data such as your personal name and phone number.

Data Security

As part of your registration on this site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address, phone number, and other similar information. As well as some additional information about you such as date of birth or other personal information. The information you enter will be stored in our database forms. In addition, we have the right to protect users’ information from unauthorized access, unauthorized change, disclosure, or deletion of information we hold. 

Note: Serfel’s web servers are encrypted using SSL Secure Sockets Layer. Financial information such as credit cards is transmitted using the Secure Socket Layer (SSL) protocol to be encrypted before being sent. We do not save your credit card information, but rather provide it directly to the financial institution competent for processing it by using the encrypted connection.

Storing Data

We store your personal information on secure and protected servers. By submitting your personal information, you accept transferring and storing your personal information on our servers. We take every precaution to keep all of your personal information from unauthorized access, use, or disclosure.

Although we do our best to protect your data, data transmission using the Internet is not completely secure so we cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we receive your data we will use all strict measures and security features trying to prevent access from unauthorized access either by accessing our servers or through your own account. so, we hope that you secure your account well to reduce the chances of access to your personal information.


Sometimes we may send information related to promotions, marketing information or events, which we think maybe it is interesting for you. You have the option at any time to stop this service if you wish, and you can unsubscribe from our marketing list at any time by clicking on the unsubscribe link within any email we send it to you. We will never distribute your email address to any third party, and we may retain the content of any email you send to us if we choose to do so.


Serfel website uses “cookies” to save the session on your browser and no personal information is collected through it. They are saved because they allow you to use the site’s features and interact with the site, such as adding products to your shopping cart. So, it is necessary for the site’s functioning and it is automatically deleted within a period not exceeding 30 days. 

Note: You can delete it at any moment through the browser settings.

This website is served by Google Analytics, a service provided by Google to analyze web pages and analyze how users use the website. Google Analytics is based on cookies. Google will transmit the information generated by cookies about your use of this website to servers, and Google will use this information to evaluate your use of the website, make reports for website operators about your website activity provide other services related to website activity, and Internet use. 

Google may also transfer this information to a third party if it is required to do so by law or if a third party processes the information on Google’s behalf. You can refuse the use of cookies by selecting the appropriate settings on your browser, but we hope that you will keep in mind that you will not be able to take advantage of the full functionality of the site, and by using this site you agree that Google will process your data in the manner and for the purposes detailed above. As mentioned previously, only the data of your visit and activity on the site is collected or processed.

External Website Links

Some of our links may point to external websites. We provide these links only for your convenience. Please note that we are not responsible for the privacy practices of any external websites we refer to. This privacy policy applies only to the personal information we collect from our site. In addition, we use a targeting policy, which allows us to display the advertisements that you would like to see on our website. By targeting, we mean that we can advertise the products you have recently viewed on our partners’ websites, and this means that our ads that are shown specifically to you even on other companies’ websites are only the offers and ads that you want to see. We do this by performing a detailed analysis of the information collected in your cookies on our website so that we can learn about your interests as a user. This information is anonymous as it does not contain your personal information or any data about you in customer records.

Sharing personal data

Some of your personal data is shared with some of the companies that complement your operations. An example of this is your contact data and personal address for shipping companies so that shipping companies can deliver your order, knowing that we at Servel do not share all personal data, we only send basic data to complete your operations.

Any information you volunteer for us will not be disclosed to any third party and will only be used for our customer service purposes. As our client, we guarantee security, reliability, and confidentiality.

You may request a copy of the personal data we hold about you by email. For your protection, we may ask you to verify your identity before providing any information, and we have the right to refuse to provide the information requested if you are not providing a satisfying identity according to us.


We have the right to make updates to this Privacy Policy at any time. We will not underestimate your rights under this Privacy Policy without your express consent. We will post and share any updates to the Privacy Policy on this page. If the updates are significant we will provide a notification on this page and we will also keep previous versions of this Privacy Policy in the archives as a reference. We encourage you to review the site regularly for any updates to our Privacy Policy.


When you submit data to us using the Site, you consent to our retention, sharing, and use of that data for the necessary procedures as set out in this Privacy Policy.

Keeping your personal data

If you are concerned about your data, you have the right to ask us to correct any errors in your personal data and the right to ask us at any time to stop using your personal data for direct marketing purposes.

In case you want to delete your personal data or suspend the account, you can request that all your personal data will be deleted in case there is no shared data (such as vouchers, orders, etc.). 

In the case of shared data, we can only stop your account, and this is done by sending the request and contacting us at the email: [email protected]

You can contact us if you have any questions about the terms and conditions or any aspect of your system.