How can I make an order from Serfel store?
Purchasing process from Serfel store is simple and easy. All you need is to add the products you want to buy to the cart and fill up payment and shipping information.
After completing the order, our team will process your order and ship it to your address.
What are the available payment methods:
We, at Serfel store, afford multiple and varied payment methods such as:
Cash on Delivery (inside the Kingdom of Saudi Arabia).
Do you have a shipping service outside the Kingdom of Saudi Arabia?
We constantly doing our best to reach the largest number of our customers throughout the Gulf and the Arab world, and we are constantly adding new countries.
You can contact the customer service team to make sure that we can ship to your country or not.
How much does shipping cost?
We at Serfel store always work to provide multiple shipping options for our customers, so the value varies according to the chosen shipping company and the customer’s address, and you will see the total value of the shipment before completing the order.
Note: Free shipping for local orders inside the Kingdom of Saudi Arabia over more than 300 riyals value.
When does the order arrive?
At normal circumstances, the expected time to receive your order is within 3-5 working days for orders inside the Kingdom of Saudi Arabia.
And 5-10 working days for orders outside the Kingdom of Saudi Arabia.
Can I change my shipping address after completing the order?
If you have paid for your order and would like to change the shipping address, please contact us directly and as soon as possible and provide us with the order number so that we can help you.
Unfortunately, we cannot help you modify the shipping address if your order has been processed and left from our warehouses into the shipping company. Therefore, please make sure to provide us with the correct shipping address before completing the order and payment process.
Is Serfel store authorized at Maroof?
Certainly, our store is certified on the Maroof platform for the Saudi Ministry of Commerce.
For more information, you can also see the link here.
How can I contact you?
You can contact us at Serfel using:
The official e-mail of the store [email protected]
Contact number 00966501466632
Direct contact service
What are the working hours of the customer service team?
Working hours of the customer service center based on Saudi Arabia time are:
Saturday to Thursday
8:00 a.m to 10:00 p.m
How do I make sure that the products are original?
Make sure that the product packaging is tightly closed and that the original security label containing the brand’s QR code is not opened or damaged.
Why did not receive my order invoice on the email or phone number after I have completed the payment?
If you did not receive a confirmation message for your order via your email or phone number, it is possible that you have entered the wrong email address or phone number while completing your order.
Therefore, please contact us via the direct message service on the site or the WhatsApp Service and provide us with your name and phone number in addition to the products you have ordered, so that we can search for your order and help you.
What should I do if I receive the wrong order?
If you receive an order with different products than the one you have ordered, we apologize for that!
Please contact us via direct message service or WhatsApp service with providing us with pictures of the products you have received and the waybill affixed on the carton order, and we will correct the error as soon as possible.
How can I cancel an order?
Have you ordered products by mistake? Do you change your mind? Do not worry!
Contact us directly via the direct messaging service of the site or WhatsApp service and provide us with your name and order number so that the customer service team can help you immediately and cancel your order in at the right time.
If your order has been reviewed for packing and shipping, we apologize that we will not be able to cancel it anymore.
Can I return the order? What do I do if my order is damaged?
Please see our exchange and return policy here.